• Setup fee
    This fee includes referencing for lead tenant, keys, contracts and check-in, and is non-refundable unless you pay the application assurance fee
  • Application assurance
    Assurance you will receive your setup fee back if you fail your reference checks
  • Deposit
    Generally equivalent to months rent protected by the Deposit Protection Scheme
  • Cleaning Charge
    This charge is held as part of the deposit and will be fully refunded on checkout provided the property is left clean and tidy.
  • Check out
    This fee includes a reference and a pre-departure visit prior to check out. If you follow the recommendations agreed in the pre-departure visit then you will get a full deposit refund. Final visit will be on check out date.
  • Tenancy Renewal
  • Missed Maintenance App
    This will be charged if we send a Tradesman to the property and you have gone out without giving us reasonable notice

Debt Collection

  • 7 days late
    Letter will be sent on 7th day
  • 14 days late
    Charge for visit and/or letter
  • 21 days late
    Pre-action letter
  • Cash Collection
    Charge per visit
  • Call Out Charges
    Weekends and bank holidays, per call out